1. Start with your audience If you would like your digital marketing to achieve success, it must be customer oriented. Putting your customers at the forefront of your strategy will make sure that any activity you are doing addresses their needs. When people find your content interesting, helpful and galvanizing, you’re more likely to be seen by them as a business they need to interact with. Start by determining who your prospective customers are, where they find information, what they’re curious about and what challenges they face (read our blog on creating user personas to find out how to do this). A customer journey map will assist you understand what steps these people take from first interacting with you to creating a sale , so you'll identify key opportunities to engage them along the way. |
3. Build (or rebuild) your website to align with your strategy Your website is that the focus of all of your digital marketing activity. Everything should direct people back to it to take further action, whether it’s to get in touch with you, download a free guide or make a purchase. If you currently have a website and it’s not driving the traffic or conversions you’d like it to, it might be time for a website audit to find out what needs to change. Consider your SEO also to enhance your visibility on Google’s results pages. |